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Cagayan de Oro, Northern Mindanao

TP Cagayan De Oro

Mindanao's commercial center with consistent fill rates.

2/F Centrio Garden, Captain Vicente Roa Street, Cagayan de Oro City

2016
Established
2,400+
TP Experts
6
Clients
16
Schools/Universities
US, PH
Markets Served
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Why this site

  • One of the “next-wave” metropolitan centers (4th largest emerging metro area in 2025) in the Philippines for IT-BPM and shared services growth. The site operates within regulated business zones and active local governance, ensuring a safe and controlled working environment.
  • Draws from a wide multi-province talent base across Northern Mindanao (e.g., Misamis Oriental, Bukidnon, Iligan), enabling continuous workforce inflow beyond the city core
  • Access to leading academic Schools/Universities (e.g., Xavier University – Ateneo de Cagayan, University of Science and Technology of Southern Philippines, Capitol University) ensures a steady stream of graduates across business, IT, and technical disciplines
  • Young, adaptable talent base supports structured training environments, rapid ramp-up, and scalability for CX and back-office operations
  • Reduced competition for talent compared to major hubs (e.g., Metro Manila, Cebu) supports more stable hiring, improved retention, and long-term workforce sustainability
  • Presence of commercial centers, healthcare institutions, and residential communities near the site supports employee accessibility and workforce stability
  • Approximately 45 minutes from Laguindingan Domestic Airport, the region’s primary air gateway, enabling client access and operational connectivity
Tenure
  • Customer Experts1 year
  • Supervisors6 years
  • Managers13 years
Employee Age
  • 29 & below64%
  • 30 to 4531%
  • 46 to 614%
  • 62 and above1%
Vertical Mix
  • Voice
  • Telecommunications70%
  • Retail & Ecommerce – 18%
  • Travel & Tourism10%
  • Technology2%
Talent Supply & Stability
  • Attrition Rate5%

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