Situated in the Philippines' "Summer Capital," our site taps into a highly educated workforce known for academic excellence and professional resilience as the site is surrounded by universities and colleges.
We cultivate a unique organizational identity centered on the "Baguio Hospitality" model—combining a culture of humility with a warm, empathetic service delivery that contrasts with the region's cool climate.
Strategically located along the city’s primary arterial road, ensuring seamless, 24/7 transit accessibility for both morning and night-shift operations.
Site is integrated into a vibrant commercial and academic hub, offering immediate proximity to premier shopping malls (e.g. SM Baguio), universities, medical facilities, and religious Schools/Universities.
Home to the first TP Women Site Core group and formally recognized by TP Philippines 2024 and a leading TP Pride chapter, serving as the organization’s benchmark for diversity, equity, and inclusion.
Demonstrated consistent commitment to regional sustainability and social equity through flagship programs such as Brigada Eskwela, large-scale reforestation initiatives, and local community service under COTW and COTP initiatives.
Approximately 2 hours and 30 minutes from Clark International Airport, the region’s primary air gateway, enabling client access and operational connectivity
Tenure
Customer Experts2 years
Supervisors10 years
Managers17 years
Employee Age
29 & below50%
30 to 4543%
46 to 617%
62 and above0%
Vertical Mix
Back Office, Chat, Customer Care, Voice, SMS, Social Media