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Bacolod, Western Visayas

TP Bacolod

City of Smiles — neutral accent and high CSAT scores.

Luxur Place, Magsaysay Ave, Bacolod City

2006
Established
1,800+
TP Experts
13
Clients
16
Schools/Universities
US, PH
Markets Served

Why this site

  • Located in a recognized IT-BPM growth hub (Bacolod City), with a mature outsourcing environment supporting consistent, high-quality CX operations
  • Draws from a broad regional workforce across Western Visayas and nearby provinces (e.g., Negros Occidental, Iloilo, nearby island provinces), including both fresh graduates and experienced BPO professionals
  • Access to leading local Schools/Universities (e.g., University of St. La Salle, University of Negros Occidental–Recoletos, Carlos Hilado Memorial State University) ensures a steady inflow of talent across business, IT, and service-oriented disciplines
  • Lower labor market saturation compared to major urban centers (e.g., Metro Manila, Cebu) drives higher retention, attendance, and workforce stability
  • Presence of commercial centers, healthcare facilities, and residential communities near the site supports employee accessibility, well-being, and long-term workforce stability
  • Approximately 20–25 minutes from Bacolod–Silay International Airport, supporting client visits and site accessibility
Tenure
  • Customer Experts3 years
  • Supervisors11 years
  • Managers12 years
Employee Age
  • 29 & below50%
  • 30 to 4543%
  • 46 to 617%
  • 62 and above0%
Vertical Mix
  • Back Office, Chat, Email, Voice, Social Media, Support, SMS
  • Travel & Tourism49%
  • Healthcare35%
  • Telecommunications11%
  • Banking & Finance5%
Talent Supply & Stability
  • Recruitment Fill Rate102%
  • Attrition Rate4%

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