Located in a recognized IT-BPM growth hub (Bacolod City), with a mature outsourcing environment supporting consistent, high-quality CX operations
Draws from a broad regional workforce across Western Visayas and nearby provinces (e.g., Negros Occidental, Iloilo, nearby island provinces), including both fresh graduates and experienced BPO professionals
Access to leading local Schools/Universities (e.g., University of St. La Salle, University of Negros Occidental–Recoletos, Carlos Hilado Memorial State University) ensures a steady inflow of talent across business, IT, and service-oriented disciplines
Lower labor market saturation compared to major urban centers (e.g., Metro Manila, Cebu) drives higher retention, attendance, and workforce stability
Presence of commercial centers, healthcare facilities, and residential communities near the site supports employee accessibility, well-being, and long-term workforce stability
Approximately 20–25 minutes from Bacolod–Silay International Airport, supporting client visits and site accessibility
Tenure
Customer Experts3 years
Supervisors11 years
Managers12 years
Employee Age
29 & below50%
30 to 4543%
46 to 617%
62 and above0%
Vertical Mix
Back Office, Chat, Email, Voice, Social Media, Support, SMS