Why Philippines?
30 years shaping customer experience excellence.
From a single Manila site in 1996 to 25 delivery centers and 60,000 customer experts today — TP Philippines is the country's largest and most awarded CX partner.
People
Filipino professionals offer rare cultural fluency and an intuitive grasp of Western nuances — interactions feel like natural conversations, not scripted transactions.
Culture
Malasakit — a deep, personal sense of ownership — means your team treats every customer's problem as if it were their own.
Technology
High-speed fiber, modern hubs, and a tech-forward workforce that rapidly adopts AI and digital tools to enhance the human experience.
Excellence
A high-empathy, high-performance hybrid that delivers premium Tier-1 & 2 service at a price point built for global scaling.
Geopolitical
An IT-BPM-friendly government and a stable, incentive-rich environment designed to protect and grow foreign investment.
Languages
- •English
- •Filipino
- •Spanish
- •French
- •German
- •Italian
- •Japanese
- •Vietnamese
- •Korean
- •Thai
- •Mandarin / Cantonese
- •Bahasa / Malay
Vertical Expertise
- •Banking & Finance
- •Travel & Tourism
- •Automotive
- •Retail
- •Logistics
- •Healthcare
- •Technology
- •AI & Data Analytics
- •Insurance
- •Telco
- •Entertainment
- •Utilities
- •Social Media
- •Education
- •Collections
- •FAO
Why the Philippines
The top global BPO destination.
Millions employed in the IT-BPO industry power a workforce that combines English fluency, scale, and cost-effective excellence.
Highly Skilled English-speaking Workforce
- Large pool of skilled, English-speaking professionals, crucial for effective communication
- Among the most English-proficient countries in Asia with a 97% literacy rate
- Ranked 2nd in Asia with a High English Proficiency Index Score of 570 (EF EPI Ranking 2024)
Large & Diversified Talent Pool
- ~850,000 higher education graduates each year
- ~2,000+ Higher Education Institutions (HEIs)
- IT-BPM companies promote equal and inclusive employment opportunities
Global Center of Excellence
- Strong investments in the workforce to foster complex transactions and work types
- Mature omnichannel skills with a dynamic Filipino workforce
- Transformative solutions, powered by insightful consulting
- Established COE at large-scale GBS center & capability
- Innovation, Transformation and Technology Center of Excellence
- TP Clinical Academy launched to provide world-class clinical experts and medical professionals
Scalable and Flexible Workforce
- Offers scalability and flexibility with its large talent pool and well-established outsourcing industry
- Can easily adjust staffing levels and ensure seamless support during peak season or business growth
Strong BPO Infrastructure and Expertise
- The Philippines is the world's leading outsourcing hub
- Robust BPO industry and extensive experience in managing customers for global brands
- Modern infrastructure & networks
Cost-effective Solutions
- Operational savings of up to 70% compared to US and Europe, while maintaining high quality customer support services with minimal disruption
- Fully integrated business model providing business insights and giving back to the broader client ecosystem
TP Philippines Advantages
Flexible solutions for a changing & diversified world.
- 30 years of experience delivering World-Class CX
- Diverse and deep set of capabilities supporting 150 client partners across 12+ industries
- Mature, scalable Center of Excellence for GBS delivery
- A strategic partner to the world's largest companies in a wide variety of industries
- Dynamic and involved Diversity & Inclusion community
- A people company that delivered over $1M in CSR activities across various communities
- Eco-friendly oriented infrastructure with 70% renewable energy consumption & 60% carbon footprint reduction