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Parañaque, Metro Manila

TP Sucat

Southern Metro Manila gateway with CALABARZON talent reach.

Santana Grove, Dr. A Santos Ave, San Antonio, Parañaque City

2008
Established
1,600+
TP Experts
9
Clients
17
Schools/Universities
US, PH
Markets Served
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Why this site

  • One of TP’s longest‑standing and most established delivery sites, operating for 17 years.
  • Largest WAHA (Work‑At‑Home‑Agent) hub, supporting NCR and Luzon deployments, workforce replacement needs, and IT asset lifecycle support.
  • Sustainability leadership as the first clean‑energy powered TP site in the Philippines, aligned with carbon‑neutral ambitions.
  • Situated in Parañaque along the Sucat corridor, the site captures a South Metro + CALABARZON talent pool, supported by nearby schools like PATTS College, Olivarez College, and Parañaque City College support entry-level hiring.
  • Leverages a work-near-home model for South Metro residents, reducing reliance on Makati/BGC commuting—driving improved attendance, retention, and workforce stability.
  • Approximately 10–20 minutes from Ninoy Aquino International Airport, providing strong client and operational accessibility.
  • Close to commercial hubs such as SM City Sucat and nearby residential communities—supporting localized hiring and reduced commute friction.
Tenure
  • Customer Experts3 years
  • Supervisors10 years
  • Managers11 years
Employee Age
  • 29 & below57%
  • 30 to 4533%
  • 46 to 619%
  • 62 and above1%
Vertical Mix
  • Back Office, Chat, Email, Voice, Support, SMS
  • Healthcare76%
  • Banking & Finance20%
  • Retail & Ecommerce – 3%
  • Others1%
Talent Supply & Stability
  • Recruitment Fill Rate106%
  • Attrition Rate5%

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