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Bonifacio Global City, Metro Manila

TP Aura

Modern BGC tower at the heart of Metro Manila's premier CBD.

6F SM Aura Tower, McKinley Parkway, Taguig City

2014
Established
2,400+
TP Experts
11
Clients
11
Schools/Universities
ANZ, CA, EMEA,
Markets Served
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Why this site

  • UK, US, PH
  • TP Aura is TP Philippines’ Innovation & Solutions Hub for AI-driven CX, designed to deliver high-complexity, platform-based, and analytics-led operations.
  • Located within a leading business and technology district (BGC), accessing a dense pool of digital, tech, and shared services talent suited for AI-enabled and platform-driven CX programs
  • Positioned within a mature enterprise cluster (e.g., global banks, fintech firms, shared services centers), enabling continuous exposure to regulated, data-sensitive, and innovation-led environments
  • Core delivery site for trust & safety, content moderation, and platform-based support—leveraging analytical workflows, decision-making, and AI-assisted processes
  • Strong availability of experienced and niche digital profiles, supporting rapid deployment of high-value, innovation-driven programs
  • Approximately 7–9 km from Ninoy Aquino International Airport (~10–20 minutes), enabling seamless client engagement and executive oversight
  • Well-connected to key business districts (e.g., Makati, Manila, Parañaque), supporting access to a broader, mobile talent base
Tenure
  • Customer Experts2 years
  • Supervisors6 years
  • Managers11 years
Employee Age
  • 29 & below64%
  • 30 to 4531%
  • 46 to 614%
  • 62 and above1%
Vertical Mix
  • Chat, Email, Voice, Social Media
  • Social Media57%
  • Technology22%
  • Retail & ECommerce – 10%
  • Others9%
Talent Supply & Stability
  • Recruitment Fill Rate109%
  • Attrition Rate3%

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