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Pasig, Metro Manila

TP Silver City

Next to Tiendesitas — talent-friendly Ortigas annex.

Silver City 2, Frontera Drive, Ortigas East, Pasig City

2016
Established
1,300+
TP Experts
6
Clients
12
Schools/Universities
US, PH
Markets Served
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Why this site

  • Located in a central business corridor (Pasig/Ortigas East), accessing a balanced and experienced talent market with strong lateral hiring from nearby enterprise and IT-BPM hubs
  • Draws from multiple Metro Manila corridors (e.g., Pasig, Mandaluyong, Quezon City, eastern Metro), enabling scalable hiring
  • Proximity to key academic Schools/Universities (e.g., University of Asia and the Pacific, Polytechnic University of the Philippines, University of Rizal System) supports continuous inflow of business and technology graduates
  • Mature operations with tenured agents and leadership teams, driving consistent KPI achievement and scalable program execution
  • Recognized internally as a model site for operational discipline, facility quality, and delivery excellence—enhancing both client confidence and employee experience
  • Located within a mixed-use commercial hub (Tiendesitas/Silver City) with access to retail, corporate offices, and business amenities—supporting client engagement and workforce convenience
  • Approximately 30–45 minutes from Ninoy Aquino International Airport, enabling efficient client visits and operational oversight
Tenure
  • Customer Experts1 year
  • Supervisors5 years
  • Managers10 years
Employee Age
  • 29 & below55%
  • 30 to 4535%
  • 46 to 619%
  • 62 and above1%
Vertical Mix
  • Back Office, Chat, Email, Voice
  • Travel & Tourism52%
  • Technology33%
  • Banking & Finance15%
  • Entertainment1%

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