All sites
Quezon City, Metro Manila

TP Fairview Terraces

Northern QC site close to a deep residential talent pool.

5|F BPO Building, Fairview Terraces, Quezon City

2015
Established
1,600+
TP Experts
10
Clients
87
Schools/Universities
ANZ, EMEA, US
Markets Served
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Why this site

  • Positioned in Quezon City, a major IT-BPM and education hub, offering access to one of the deepest and most diverse talent pools in the country
  • Draws from a broad residential workforce across northern Metro Manila and nearby provincial growth areas (e.g., Quezon City north, Bulacan, Caloocan), enabling large-scale entry-level and mid-level hiring
  • Access to a dense academic ecosystem (e.g., Far Eastern University Diliman, National University Fairview, Our Lady of Fatima University, and 50+ surrounding Schools/Universities) supports continuous inflow of graduates for high-volume operations
  • Retention-led “work-near-home” advantage: Location within a major residential zone reduces commute burden versus central business districts, driving higher retention, attendance, and workforce stability
  • Positioned along a major transport corridor with extensive public transport options, enabling reliable workforce access and shift coverage
  • Located within a major commercial hub (SM Fairview), with access to residential communities, retail, and essential services supporting employee convenience and engagement
  • Approximately 30–60 minutes from Ninoy Aquino International Airport (~30–35 km).
Tenure
  • Customer Experts3 years
  • Supervisors9 years
  • Managers11 years
Employee Age
  • 29 & below55%
  • 30 to 4537%
  • 46 to 617%
  • 62 and above1%
Vertical Mix
  • Chat, Email, Voice, SMS, Social Media, Support
  • Technology51%
  • Travel & Tourism44%
  • Banking & Finance3%
  • Retail2%
Talent Supply & Stability
  • Recruitment Fill Rate101%

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