All sites
Quezon City, Metro Manila

TP Fairview

Mall-anchored site in QC's most populous district.

2/F SM City Fairview, New Annex, Greater Lagro, Quezon City

2010
Established
900+
TP Experts
2
Clients
87
Schools/Universities
US, PH
Markets Served
3D Virtual Tour
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Why this site

  • Positioned in Quezon City, a major IT-BPM and education hub, offering access to one of the deepest and most diverse talent pools in the country
  • Draws from a broad residential workforce across northern Metro Manila and nearby provincial growth areas (e.g., Quezon City north, Bulacan, Caloocan), enabling large-scale entry-level and mid-level hiring
  • Access to a dense academic ecosystem (e.g., Far Eastern University Diliman, National University Fairview, Our Lady of Fatima University, and 50+ surrounding Schools/Universities) supports continuous inflow of graduates for high-volume operations
  • Retention-led “work-near-home” advantage: Location within a major residential zone reduces commute burden versus central business districts, driving higher retention, attendance, and workforce stability
  • Positioned along a major transport corridor with extensive public transport options, enabling reliable workforce access and shift coverage
  • Located within a major commercial hub (SM Fairview), with access to residential communities, retail, and essential services supporting employee convenience and engagement
  • Approximately 30–60 minutes from Ninoy Aquino International Airport (~30–35 km).
Tenure
  • Customer Experts1 years
  • Supervisors8 years
  • Managers20 years
Employee Age
  • 29 & below76%
  • 30 to 4520%
  • 46 to 613%
  • 62 and above1%
Vertical Mix
  • Chat, Voice, Transaction
  • Travel & Tourism92%
  • Retail8%
Talent Supply & Stability
  • Recruitment Fill Rate101%
  • Attrition Rate3%

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