All sites
Laoag, Ilocos Norte

TP Laoag

Northern micro-site enabling work-from-home talent.

3/F Viven Hotel, Valdez Center, San Nicolas, Ilocos Norte

2022
Established
200+
TP Experts
3
Clients
12
Schools/Universities
US, PH
Markets Served

Why this site

  • Located in Northern Luzon (Laoag City), providing early access to a growing IT-BPM talent market with limited competition and strong long-term potential
  • Draws from a broad northern workforce across surrounding provinces (e.g., Ilocos Sur, Apayao, La Union), including fresh graduates and early-career professionals
  • Supported by regional academic Schools/Universities (e.g., Mariano Marcos State University, Northwestern University, Divine Word College of Laoag), ensuring continuous inflow of business, IT, and education graduates
  • Anchored in Ilocano values of “panagtrabaho a naurnos” (disciplined work ethic) and “kinaanus” (resilience and perseverance), driving high attendance, reliability, and consistent performance outcomes.
  • Proximity to residential communities reduces commute burden, driving workforce stability and long-term engagement
  • Approximately 15–25 minutes from Laoag International Airport, enabling connectivity to Manila and select international routes
Tenure
  • Customer Experts2 years
  • Supervisors5 years
Employee Age
  • 29 & below43%
  • 30 to 4552%
  • 46 to 615%
Vertical Mix
  • Chat, Voice
  • Travel & Tourism99%
  • Healthcare1%
Talent Supply & Stability
  • Recruitment Fill Rate102%
  • Attrition Rate3%

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