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General Santos, Soccsksargen

TP General Santos

Southern micro-site for resilient distributed delivery.

Insular Life Bldg., Pioneer Ave., General Santos City, South Cotabato

2022
Established
100+
TP Experts
3
Clients
25
Schools/Universities
US, PH
Markets Served

Why this site

  • Located in a developing IT-BPM destination (General Santos City), offering early access to a growing and underserved talent pool within Southern Mindanao. The site benefits from consistent LGU support and low urban congestion, contributing to a secure and reliable operations environment.
  • Draws from a broad regional workforce across Southern Mindanao and nearby provinces (e.g., SOCCSKSARGEN region), including fresh graduates and early-career professionals
  • Access to local academic Schools/Universities (e.g., Mindanao State University – General Santos, Notre Dame of Dadiangas University, STI College General Santos) supports continuous inflow of business and IT graduates
  • High-retention, “work-near-home” model: Proximity to residential communities reduces commute burden, supporting strong attendance, retention, and workforce stability
  • Early-career talent base is highly adaptable, enabling structured training, standardized delivery, and long-term scalability
  • Backed by government initiatives (e.g., Digital Cities 2025 program) and a growing regional economy, enabling IT-BPM expansion and long-term sustainability
  • Approximately 20–30 minutes from General Santos International Airport, supporting domestic connectivity and client access
Tenure
  • Customer Experts1 year Supervisors: 4 years
Employee Age
  • 29 & below56%
  • 30 to 4537%
  • 46 to 617%
Vertical Mix
  • Chat, Voice
  • Travel & Tourism100%
Talent Supply & Stability
  • Recruitment Fill Rate134%

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